If Zip were to refund you for your Fashion Nova order, you would be receiving both a $100 E-gift card from Fashion Nova and a $100 Zip refund resulting in a duplicate refund.Since the Fashion Nova team refunded you in the form of a $100 E-gift card, your Zip order will still need to be paid in full.Fashion Nova accepts your return, processes it through their system, and emails you a $100 E-Gift card, per their return policy.You decide to return the whole order because the clothes didn't fit as expected.Take a look at the Fashion Nova refund example below: If you’re expecting an E-Gift Card code over email but didn’t receive the E-Gift Card, feel free to reach out toFashion Nova for support. This email will be sent to the email address entered when placing your original order. Your store credit E-Gift Card code will be sent through email from the Fashion Nova team. If you receive a store credit from Fashion Nova, your remaining Zip installments are still due. The Zip team is unable to override Fashion Nova’s exchange, return, or refund decision. When returning items by mail on a purchase made using Zip, you will still need to complete your Zip order installments as Fashion Nova processes returns and refunds separately.įashion Nova gave me a store credit. If items are missing from your order, please report missing items within 14 days of your package. If the item was out of stock, you can expect the full amount of the order to be refunded back to the original form of payment used to place the order within 7-10 business days.

Refunds issued for returned items do not affect your Zip installments. This is typically the reason for items being missing from an order. Per Fashion Nova: Online returns from Fashion Nova are refunded via store credit in the form of a Fashion Nova gift card code.

Please keep in mind that Fashion Nova returns and exchanges are up to the discretion of their team. You can do so through their ' Contact Us ' page. To start the Fashion Nova exchange, return, or refund process, you'll need to reach out to the Fashion Nova team directly. How do I start a Fashion Nova exchange, return, or refund?

Fashion nova customer service.